Keynote Speech I – by Dr. Simon Chang
Topic:
Cloud Computing in Taiwan, Strategy & Vision
About Dr. Simon Chang
Dr. Simon Chang is a minister without portfolio, Executive Yuan in Taiwan. Minister Chang, former Regional Director of search engine giant Google's Asia-Pacific hardware operations, dealt the task of guiding government policy on Taiwan’s high-tech industry. As computing increasingly moves toward the internet, with a large amount of data stored in the cloud, Chang will play a key role in steering the technology industry towards cloud computing and the next opportunity for Taiwan’s economic growth.
Prior to serving as the Minister without Portfolio in Executive Yuan, Minister. Chang was the regional director of Hardware Operations in Asia, Google Inc., the Vice President of e-Enabling Services Business Group, Acer Inc., the Director of the Department of Planning and Evaluation, National Science Council in Taiwan, the Director of the National Center for High-performance Computing in Taiwan, and a Professor at the Department of Civil Engineering, National Taiwan University. He received his Ph.D. in Civil and Environmental Engineering, Cornell University, USA
Keynote Speech II – by Dr. Martin Fleming
Topic:
Transformation in a Global Economy – 2013 Economic Outlook
Two and Half Centuries of Growth, Crisis and Technological Innovation
ABSTRACT
The global economic outlook has improved in early 2013 as growth in much of the world strengthened. The hope of a more robust expansion has been renewed. Meanwhile, new risks across Europe have appeared creating heightened uncertainty. The 2013 business environment is likely to be equally as challenging as 2012. IBM’s Chief Economist, Martin Fleming, advises IBM’s Chairman and CEO, Ginni Rometty, CFO, Mark Loughridge, and the senior leadership team of this global Fortune 15 company. Join Dr. Fleming for a special presentation on how IBM is assessing global economic risk and is positioning itself to succeed in the current challenging economic environment.
About Dr. Martin Fleming
Martin Fleming is IBM’s Chief Economist and Vice President, Business Performance Services. In leading the Business Performance Services team, Martin leads an analytics center of competency focused on improving IBM’s business performance and achieving IBM’s 2015 financial goals. The Business Performance Services team drives innovation and business process transformation across IBM by creating new data sources and applying advanced analytic techniques. As IBM’s Chief Economist, Martin provides regular insight and analysis on relevant economic issues to IBM’s senior leadership team. Martin provides regular global economic forecasts; publishes economic flash reports to a broad cross-section of IBM managers; promotes a consistent IBM global economic outlook for internal decision making; and engages with select IBM clients to provide a view of the global economic outlook.
Previously, within IBM Corporate Strategy, Martin led IBM’s Smarter Planet strategy development and execution with a focus on energy, climate change, transportation, water and Smarter Cities. Martin has also led IBM’s Emerging Business Opportunity program and IBM’s Global Sales and Distribution’s strategy and planning activities.
Prior to joining IBM, Martin was a Principal Consultant and the technology practice leader at Abt Associates, Cambridge Massachusetts. He was also Vice President, Strategy for Reed-Elsevier, Inc., the Anglo-Dutch information company. Martin began his professional career at the System Dynamics Group, Alfred P. Sloan School of Management, Massachusetts Institute of Technology.
Keynote Speech III – by Julia Schaeper
Topic:
Designing for Better Healthcare—How Service Design helps to improve healthcare services in the UK
ABSTRACT
The UK National Health Service (NHS) is the fourth largest employer in the world with 1.4 million staff through a wide range of organisations, including hospitals, GP surgeries and ambulance services. NHS healthcare services are used by millions of people everyday who value the expertise of staff and ability to make patients feel better. The NHS is often referred to as a ‘national treasure’ yet at times it does not provide the best possible service to all of the people who need to use it. This results in inefficiencies, safety issues, a lack of personal care, and dissatisfaction. To make things worse in the current economic climate it is suggested that the NHS faces its greatest financial challenge in its history - a £25 billion funding gap over the next 2-3 years. One ambition is to radically innovate within the health system, changing it so that it becomes more efficient, personalised and participatory.
As Service Design continues to grow as a discipline addressing pressing needs and challenges in society as well as adding value to our service economies, Julia Schaeper's talk will center on how Service Design has been used to address some of the emerging healthcare demands. Drawing on her experiences in the NHS, and at Engine Service Design one of the world’s leading agencies in this field, Julia will discuss the background and key principles used in Service Design practice today. She will demonstrate how the NHS embedded service design to drive some of the essential healthcare improvements that are needed. Short case studies will highlight how using this approach within the NHS resulted in improved healthcare experiences as well as more efficient and productive systems that help to address the financial shortcomings.
About Julia Schaeper
Until recently Julia was Service Design Lead at NHS Institute for Innovation and Improvement in the UK. In the NHS (National Health Services) Julia has been leading work on Service Design and Innovation focusing on the design and redesign of health services to improve quality, patient experience, and efficiency within the NHS. Her work concentrated on embedding Design Thinking into the UK healthcare system as a way to innovate and improve patient and staff experiences of care. She acted as the thought leader and key development agent for design methodologies that enable front line staff to improve their services and meet increasing healthcare demands. Besides achieving qualitative service improvements, efficiency & budget savings, Julia's work in the NHS resulted in the design and implementation of a number of large scale improvement programmes
Prior to joining the NHS Julia worked as Service Designer at Engine Service Design one of the world's leading service design consultancies. She has worked with clients including Mercedes-Benz, Orange, Nokia, the Portuguese Airport Authority, ANA, the British Airports Authority BAA, Norwich Union (now Aviva Insurances) and various UK County Councils to sharpen their understanding of their users' needs and design new business strategies and service propositions.
Julia holds a Master of European Design (MEDes) from Glasgow School of Art, École Nationale Supérieure de Création Industrielle in Paris and Konstfack University College of Arts, Craft and Design in Stockholm. Julia won national awards both for design and social enterprise ideas; is a Fellow of the Royal Society of Arts in London and has lectured on Service Design across Europe and internationally.