Advance Program

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Advance Program

The advance program contains the presentation of 26 full papers, 12 work-in-progress papers and 10 poster papers. In addition, it features three keynote speeches and four panel discussions. The keynote speakers are world-renowned scholars with visionary insights on the development and trend of service science research and practices: Dr. Simon Chang, minister without portfolio, Executive Yuan in Taiwan; Dr. Martin Fleming, IBM’s Chief Economist and Vice President, Business Performance Services; Julia Schaeper, fellow of the Royal Society of Arts in London and former Service Design Lead at NHS Institute for Innovation and Improvement in the UK. The four panels address major topics in service science research, especially in the Asia-Pacific region, including service innovation and service science research, service marketing, and service engineering. Finally, four workshops are arranged to showcase the achievements of service science society in Taiwan (S3TW) and it local chapters—in particular attendees from Taiwan and from similar organizations from around the world may be interested in these workshops. We are confident that the ICSSI2013 will offer an exciting and enriching experience.

 

* work-in-progress paper

 

 

Day 1: May 29, 2013 (Wednesday)

08:00-19:00

Registration

09:15-09:45

Opening Ceremony

09:45-10:30

Keynote Speech I (By Dr. Simon Chang)

10:30-10:50

Coffee Break

10:50-12:00

Panel I: Service Innovation in Taiwan

12:00-13:20

General Assembly of S3TW & Lunch

13:20-14:20

Session S1-A Customer Value and Service Innovation

Session S1-B Report of Sayling Wen's Award Projects on Service Science

Session S1-C Workshop on Local Practice—Hsinchu

14:20-14:55

Session S2-B Workshop on Service Science Case Writing

14:55-15:25

Coffee Break

15:25-17:00

Session S2-A Experience Design

Session S2-B Workshop on Service Science Case Writing

Session S2-C Workshop on Local Practice—Kaohsiung

17:00-20:30

Posters/Conference Welcome Reception

 

Day 2: May 30, 2013 (Thursday)

08:00-21:00

Registration

08:50-09:35

Keynote Speech II (By Dr. Martin Fleming)

09:35-10:20

Keynote Speech III (By Julia Schaeper)

10:20-10:40

Coffee Break

Session S3-C
Workshop on Service Design

10:40-12:00

Session S3-A
Panel II: How can Service Science help develop the Service Sector in Asia/Pacific countries?

12:00-13:20

Lunch

13:20-14:55

Session S4-A
Product-Service System Design

Session S4-B
Social Networks and Online Services

Workshop on Service Design

14:55-15:25

Coffee Break

15:25-17:00

Session S5-A
Affective Design

Session S5-B
Service Discovery, Reuse, and Composition

18:00~21:00

Conference Banquet (beach of NSYSU)

 

Day 3: May 31, 2013 (Friday)

8:45-10:20

Session S6-A
Interaction Design

Session S6-B
Service Systems

Session S6-C
Service Analysis and Engineering

10:20-10:40

Coffee Break

10:40-12:00

Session S7-A
Panel III: Service Engineering in a Changing World

Session S7-B
Panel IV: Sustainable Value Creation in Services: Procedures and Outcomes

12:00-13:00

Lunch

13:00-17:00

Local tour (駁二特區)

 

Session S1-A: Customer Value and Service Innovation

13:20 - 14:55, May 29

Session Chair: Rebecca Yen, National Tsing-Hua University, Taiwan

 

Developing a Design Process for Cross-Media Productions in Cultural Services: A View of Value Measurement
  Chi-Yu Chang, Chia-Han Yang (National Cheng Kung University, Taiwan)

*

Cultural Consumption and Consumer Well-Being: Implications from the
Self-Determination Theory (invited paper)
  Noel Yee-Man Siu, Tracy Jun-Feng Zhang, Candy Ka-Yan Ho, Ho-Yan Kwan (Hong Kong Baptist University, Hong Kong)

 

 

Co-opetition and Service Innovation
  Fu-Shan Tseng, Ja-Shen Chen, Hua-Hung Weng (Industrial Technology Research Institute, Taiwan; Yuan Ze University, Taiwan)

 

*

Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction
  Ho Yan Kwan, Noel Yee-Man Siu, Tracy Jun-Feng Zhang (Hong Kong Baptist University, Hong Kong)

 

*

The Strategic Emerging Industries' Development: A Service-Dominant Logic Perspective
  Rich C. Lee (National Sun Yat-Sen University, Taiwan)

Session S2-A: Experience Design

15:25 - 17:00, May 29

Session Chair:

Hsien-Hui Tang, National Taiwan University of Science and Technology, Taiwan
 

Service Experience Image for Value Co-Creation: The Creative Communities in Taipei City
  Chen-Fu Yang, Yu-Chun Wang, Tung-Jung Sung (National Taiwan University of Science and Technology, Taiwan)

 

 

An Exploration on the Lifestyles and Kansei Needs of Shower Bar Users
  Juijan Chan, Tung-Long Lin, Stanley Huang, Chun-Wen Tang (Industrial Technology Research Institute, Taiwan; National Kaohsiung Normal University, Taiwan)

 

*

Interactive Experience Design of Medical Simulation Training
  Ke Tan, Xinhua Pan, Yuan Gao (Educational Technology Center, The Chinese PLA General Hospital, China)

 

*

Discussion on TPM Implementation of Performance Measurement through Case Study in Taiwan
  Chi-Chih Shen (Taiwan Shoufu University, Taiwan)

 

*

Constructing intelligent design platform for co-design novel interior design service
  Chiung-Hui Chen (Asia University, Taiwan)

Session S4-A: Product-Service System Design

13:20 - 14:55, May 30

Session Chair:

Yu-Hsiu Hung, National Cheng Kung University, Taiwan
 

Engaged Scholarship for Designing Product Service System Innovation Opportunities in an Industrial Design Course (invited paper)
  Yuan Lu, Ehsan Baha (Eindhoven University of Technology, Netherlands)

 

 

A Systematic Design Framework for Product-Service Systems and Its Implementation
  Yong Se Kim, Sang Won Lee, Heji Jeong, Sun Ran Kim, Jin Hui Kim, Ji Hye Noh, Jong Hung Won (Sungkyunkwan University, Korea)

 

 

Modeling an Agent-based Healthcare Service System
  Fu-Ren Lin, Rung-Wei Po, Min-Chen Lin, Wen-Ya Lin, Benjamin Chang (National Tsing Hua University, Taiwan; Princeton University, USA)

 

*

Wish-led Service Innovation Process: An Example of Innovative Bus Service System
  Ding-Bang Luh, Kuo-Shu Chen, Chi-Hua Wu (National Cheng Kung University, Taiwan)

Session S4-B: Social Network and Online Services

13:20 - 14:55, May 30

Session Chair: Jashen Chen, Yuan-Ze University, Taiwan

 

How can Personalized Online Services Affect Customer Loyalty: The Relationship Building Perspective (invited paper)
  Yu-Wen Li, Ting-Peng Liang, Kwok-Kee Wei (National Sun Yat-sen University, Taiwan; City University of Hong Kong, Hong Kong)

 

 

The Influence of Online Atmosphere on Perceived Quality, Satisfaction and Purchase Intention
  Sharlin Chen, Fei-Fei Cheng (National Chung Hsing University, Taiwan)

 

 

The Effect of Online Sales Promotion Strategies on Consumers’ Perceived Quality and Purchase Intention -- A Moderating Effect of Brand Awareness
  Yi-Ting Huang, Fei-Fei Cheng (National Chung Hsing University, Taiwan)

 

*

The Negative Critical Incidents of Social Network Service: An Exploratory Study
  Kan Min Lin (Ling Tung University, Taiwan)

Session S5-A: Affective Design

15:25 - 17:00, May 30

Session Chair: Ko-Hsun Huang, Feng Chia University, Taiwan

 

Zebra Effect in Fashion Design: Challenging Consumer Stereotype on Striped Clothing
  Tzu-Yu Chen, Li-Hsun Peng (National Yunlin University of Science and Technology, Taiwan)

 

 

The Learning Experience of Fine Art by Somatosensory Game Device
  Pei-Fen Wu, Mu-Jung Huang, Nai-Wen Chang (National Changhua University of Education, Taiwan)

 

 

Evaluating Interactions between Appearance-Related Product Designs and Facial Characteristics
  Chih-Hsing Chu, Szu-Hao Huang, Cheng-Hung Lo, I-Jan Wang (National Tsing Hua University, Taiwan; Chang Gung University, Taiwan)

 

*

Attraction and Action: User Types for Blending Aesthetical and Functional Design
  Tingyi Lin (National Taiwan University of Science and Technology, Taiwan)

Session S5-B: Service Discovery, Reuse, and Composition

15:25 - 17:00, May 30

Session Chair: I-Ling Yen, The University of Texas at Dallas, USA

 

A Service Evolution Registry with Alert-based Management (invited paper)
  Zaiwen Feng, Dickson K.W. Chiu, Keqing He (Wuhan University, China; Dickson Computer Systems, Hong Kong)

 

 

Multi-Purpose Planning for Practical Web Service Composition Problems
  Wei Zhu, Jiang Huang, Farokh Bastani, I-Ling Yen (University of Texas at Dallas, USA)

 

 

Web Service Composition: From UML to Optimization
  Ching-Seh Wu, Ibrahim Khoury (Oakland University, USA)

 

 

Efficient Service Discovery Using Similarity-Distance-Based Relaxation
  Shang-Pin Ma, Chih-Chun Ma, Wen-Tin Lee (National Taiwan Ocean University, Taiwan; National Kaohsiung Normal University, Taiwan)

Session S6-A: Interaction Design

08:45 - 10:20, May 31

Session Chair:

Tingyi Lin, National Taiwan University of Science & Technology, Taiwan
 

Proposing A Values Exchange Model: A Service Design Tool for Interpretation of Values Patterns in a Wellness Context
  Pei-Chen Tsai, Yi-Shin Deng, Ming-Chuen Chuang (National Chiao Tung University, Taiwan; National Cheng Kung University, Taiwan)

 

 

A Systematic Methodology for Service Innovation and Performance Measurement with a Home Service Case Study
  Hao-Ping Lo, Pi-Lien Chiu, Ming-Chuan Chiu (National Tsing Hua University, Taiwan; Tung-Fang Design Institute, Taiwan)

 

*

Dynamic Multi-Interface Services - An Application to the Design of a Multimedia Service
  Jorge Grenha Teixeira, Lia Patricio, Ko-Hsun Huang, Leonel Nobrega, Larry Constantine, Raymond P. Fisk (University of Porto, Portugal; Feng Chia University, Taiwan; University of Madeira, Portugal; Texas State University, USA)

 

*

Improve the Design of Human-Computer Interface in Digital Games
  Shu-Chun Ho, Bau-Yi Li (National Kaohsiung Normal University, Taiwan)

Session S6-B: Service Systems

08:45 - 10:20, May 31

Session Chair: Hsiang-Chu Lai, National Sun Yat-sen University, Taiwan

 

The Design of IT-enabled Service Systems Developing a Theory for Multi-Agent Service Systems (invited paper)
  Hsin-Lu Chang, Michael J. Shaw (National Chengchi University, Taiwan; University of Illinois, Urbana-Champaign, USA)

 

 

How to Innovate Intellectual Property Service by Prediction of Infringement Probability?

  Hsin-Ning Su, Ching-Wen Kang, Jia-Yun Lin, Yin-Hsuan Wu, Michael Lee, Pei-Chun Lee (National Chung Hsing University, Taiwan; National Applied Research Laboratories, Taiwan)

 

 

Dynamic Evolution of Technological Service System
  Jia-Yun Lin, Hsin-Ning Su (National Chung Hsing University, Taiwan)

 

 

The Timing of Using Patent Information by University Scientists
  Teh-Yuan Chang, Jia-Rong Li (Aletheia University, Taiwan)

Session S6-C: Service Analysis and Engineering

08:45 - 10:20, May 31

Session Chair: Mike Wu, Oakland University, USA

 

A Novel Use of Big Data Analytics for Service Innovation Harvesting (invited paper)
  Aditya K. Ghose, Evan Morrison, Yingzhi Gou (University of Wollongong, Australia)

 

 

The Web Services Composition Testing Based on Extended Finite State Machine and UML Model
  Ching-Seh Wu, Chi-Hsin Huang (Oakland University, USA)

 

 

Forecasting in Multi-skill Call centers: A Multi-agent Multi-service (MAMS) Approach
  Gianmario Motta, Thiago Barroero, Daniele Sacco, Linlin You (University of Pavia, Italy)

 

*

Cloud Computing: The Issue of Service Quality
  Gianmario Motta, Nicola Sfondrini, Linlin You, Daniele Sacco (University of Pavia, Italy; Business Integration Partners, Italy)

 

 

Poster Session

17:00 - 20:30, May 29

 

Inventory Prediction in a Food-Processing-and-Distribution Compan
  Chih-Chin Liang (National Formosa University, Taiwan)

 

 

A System for Service Blueprint Design
  Ting-Peng Liang, Yu-Wen Wang, Ping-Ju Wu (National Sun Yat-sen University, Taiwan)

 

 

Process for Redesigning Theaters' Service
  Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Ting-Jun Chen, Yi-Ling Chen (National Cheng Kung University, Taiwan)

 

 

Designing Services for "Happy Times in a Movie Theater"
  Hsiao-Wei Chiu, Margaret Nathania, Yi-Ting Lin, Xu-Xun Huang (National Cheng Kung University, Taiwan)

 

 

Students' Movie Service
  Yu-Wen Huang, Yan-Guang Jiang, Thuong Pham Thi, Fang-Ning Chang, Kuan-Liang Liu (National Cheng Kung University, Taiwan)

 

 

A Dynamic Service Composition Architecture in Supporting Reliable Web Service Selection
  Po-Yuan Chen, San-Yih Hwang, Chien-Hsiang Lee (National Sun Yat-Sen University, Taiwan)

 

 

Understanding the Impacts of Information Quality, System Quality and Service Quality on Consumers’ Satisfaction and Continuance Intention
  Yu Wen Hung, Shih-Chieh Hsu (National Sun Yat-Sen University, Taiwan)

 

 

Tagging Service System Design Using Voting Promotion Strategy
  Wei-Feng Tung, Yen-Chun Huang (Fu-Jen Catholic University, Taiwan)

 

 

A Study of Motivation and Capability for Users in ISD Projects to Engage in Co-production Behavior
  Tzu-Wei Fu, Tung-Chin Lin (National Sun Yat-Sen University, Taiwan)

 

 

Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory
  Shih-Yu Wang, Tzu-Wei Fu (National Sun Yat-Sen University, Taiwan)